Not quite right? We will sort it.

Change-of-mind returns

We accept returns on unopened products. If you change your mind about a purchase, you may return it within 7 days of receiving your order for:

• A refund
• Store credit
• An exchange

The product must:

• Be unopened, with its seal intact
• Be returned in its original packaging
• Be in resellable condition and within its best-before date

You are responsible for the return shipping or collection costs of change-of-mind returns.

Food safety: opened sweets

Because our products are food, and for hygiene and safety reasons:

• Opened or partly eaten sweets, snacks and drinks cannot be returned
• No refunds, exchanges or store credit are given on opened products unless the product is found to be faulty or not as described

Damaged, faulty, wrong or missing items

If your order arrives damaged, an item is faulty, you received the wrong product or something is missing, let us know within 7 days of receiving your order. We will put it right with:

• A replacement
• A refund
• Store credit

For approved claims we cover reasonable collection and re-delivery costs. If a returned product is found not to be faulty, you may be responsible for the shipping costs.

Refund methods

Approved refunds may be processed via:

• The card or account you paid with
• EFT/bank transfer
• Store credit
• Product exchange

You may choose your preferred option where reasonably possible. Refund processing times depend on the payment provider and your bank.

Non-returnable items

The following items cannot be returned unless faulty or not as described:

• Opened or partly eaten products
• Products returned after 7 days
• Clearance or specially discounted items marked as non-returnable

Inspection

King Kong Candy reserves the right to inspect all returned items before approving a refund, exchange or store credit. Returns may be refused where:

• The product has been opened, tampered with or damaged after delivery
• The return is outside the 7-day window
• The product was not purchased from King Kong Candy

In-store purchases

Products bought in store must be returned to the store where they were purchased. Online orders may be returned by courier arrangement or as instructed by our team.